Delete your account and data

Last updated: 2026-09-30

Before you delete

Take a backup of your book: “Your page” → “Backup” → “Back up now”. And if you want your chats with the Mudir, export them from the Mudir page.

How to ask for deletion

1. Message us from the same number or email you signed up with, on WhatsApp or at info@haeifin.com, and write “Please delete my account”.
2. We confirm the account is yours.
3. We delete the account within 30 days at most and send you a confirmation.

What is deleted

• Your account and sign-in methods (Google, number, email).
• Sessions, devices and notification tokens.
• Your profile photo.
• Your saved chats with the Mudir.
• The plans linked to your account.

What remains

• Your book on your phone: we can’t reach it; it stays with you until you erase it (uninstall the app or clear its data in your phone’s settings).
• Server backups: they roll off by themselves within 14 days.
• A short record of payments (plan, amount and date) where the law requires it, with no card details.

Want to delete just one thing?

Straight from the app: delete any chat with the Mudir or your photo, unlink a sign-in method, or sign out of a device, without deleting the account.