Delete your account and data
How to delete your account and data from our server, and what happens to your book.
Last updated:
Before you delete
Take a backup of your book: “Your page” → “Backup” → “Back up now”. And if you want your chats with the Mudir, export them from the Mudir page.
How to ask for deletion
- Message us from the same number or email you signed up with, on WhatsApp or at info@haeifin.com, and write “Please delete my account”.
- We confirm the account is yours.
- We delete the account within 30 days at most and send you a confirmation.
What is deleted
- Your account and sign-in methods (Google, number, email).
- Sessions, devices and notification tokens.
- Your profile photo.
- Your saved chats with the Mudir.
- The plans linked to your account.
What remains
- Your book on your phone: we can’t reach it; it stays with you until you erase it (uninstall the app or clear its data in your phone’s settings).
- Server backups: they roll off by themselves within 14 days.
- A short record of payments (plan, amount and date) where the law requires it, with no card details.
Want to delete just one thing?
Straight from the app: delete any chat with the Mudir or your photo, unlink a sign-in method, or sign out of a device, without deleting the account.